Software

Healthcare and Life Sciences Service Management

Digital health platform for healthcare and life sciences companies, including healthcare payers and medical device firms.

ServiceNow’s AI-powered healthcare platform supports high-quality care with precision across clinical, ancillary, and administrative departments. It streamlines communication and care continuity across teams and systems, while also empowering data-driven decisions and easing compliance burdens. Our intuitive platform, operating on a single architecture and data model, also enables fast, secure integration with patient systems. In as little as 12 weeks, health systems can reimagine their healthcare operations, introduce new care delivery models, and perform at near-flawless execution—because every life deserves nothing less.

ServiceNow is a third-party product: By requesting information, you consent to your information being shared with ServiceNow. An Optum representative will review your request and connect you with a representative from ServiceNow.

Introduce innovative, flexible care delivery models through AI-powered workflows

Resolve bottlenecks and reduce paperwork, such as scheduling, freeing up care teams to focus on patient care.

Empower data-driven decisions while easing compliance burdens

Improve efficiency and ensure compliance by automating tasks, sending timely notifications, and generating reports.

Streamline communication and care continuity across teams and systems

Integrate healthcare operations data into a single system of record, facilitating coordinated patient transitions and care efforts.

What's included

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    Healthcare and Life Sciences Service Management Core

    Healthcare and Life Sciences Service Management Core provides the industry data model that extends the Now Platform, enabling it to solve a broad variety of use cases for healthcare providers, life sciences companies, medical device companies, and healthcare payers. Core capabilities include Patient 360, Consent Management, Digital Documentation, and Patient Portal.

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    EMR Help

    Electronic Medical Record (EMR) Help provides capabilities to optimize clinician time by enabling them to submit service requests from within their EMR system, automating and routing such requests to the right teams.

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    Healthcare Operations Core

    Healthcare Operations Core provides the foundation to streamline and automate hospital operations, ensuring seamless coordination between care teams and support services. By integrating with clinical, IT, and biomedical workflows, it reduces administrative burden, enhances visibility, and improves response times—helping hospitals achieve operational excellence and deliver high-quality care.

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    Care Team Portal

    Care Team Portal simplifies how hospital care teams request and track support services, ensuring seamless coordination and response. Designed for accessibility, it integrates directly within EMR systems or functions as a standalone portal, reducing administrative friction and enabling faster resolution of issues that impact patient care.

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    Care Team Operations for Healthcare IT

    Care Team Operations for Healthcare IT streamlines how care teams report and manage EMR and IT-related issues, from sync status to comments, ensuring uninterrupted clinical operations. By linking Healthcare IT cases with ServiceNow IT Service Management (ITSM) Incidents, Care Team Operations for Healthcare IT creates a seamless workflow between care teams and IT support, reducing response times and preventing technology disruptions that impact patient care.

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    Care Team Operations for Biomed

    Care Team Operations for Biomed empowers hospital teams to report and resolve medical device and biomed-related issues with speed and precision. Built on the Healthcare Operations Core, it connects care teams with biomed support staff to ensure timely maintenance, minimize downtime, and improve device reliability. Integrated with ServiceNow’s Clinical Device Management (CDM) and Field Service Management (FSM), it bridges the gap between reported issues and corrective action.

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Put AI to Work to Transform Patient Care

Digital health platform for healthcare and life sciences companies, including healthcare payers and medical device firms.

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Frequently Asked Questions

Q: What is your organization's mission for healthcare?

A: We bring organizations of every size, in every industry, smarter, faster, and better ways to work.

ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work. When work flows naturally, great experiences follow. 

The Now platform is inspiring a new era in healthcare providers, payers, and life science organizations, where clinicians, employees, and administrators can transform business operations across front, middle, and back-office workflows to reduce waste, accelerate innovation, and orchestrate work on a unified platform.

Q: What are the key technology and business differentiators?

A: A single platform powered by GEN AI that meets multiple challenges. One code base, one data model, one data architecture on a single platform that allows for workflow automation, flexibility to build new applications using low code/no code, and enhanced reporting.

Flexibility and workflow automation are other notable highlights, as customers can streamline various processes and take advantage of customization opportunities. Because the ServiceNow product is highly configurable and adaptable, it can be catered to different departments, roles, and functions.

Q: How is ServiceNow leveraging GEN AI capabilities within the platform?

A: Now Assist is how ServiceNow refers to generative AI experiences that support human interactions, in context of the users/personas, to get help, solve problems, and answer questions.

Now Assist embeds generative AI responses within the customer, agent, and admin experiences.

For customers, it summarizes knowledge articles in search and virtual agent interactions. Customers are no longer required to sift through search results, instead they are offered generated answers. Enabling them to solve issues faster on their own.

Agents can quickly request a chat or case summary, get up to speed, make better decisions, and generate resolution notes.

Admins can quickly configure, deploy, and understand the impact of Now Assist features on the business. Making continual improvements and adjustments to drive better outcomes.

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