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Responsible AI Agents for Healthcare

Seamlessly integrate Hyro to deploy responsible AI agents purpose-built for healthcare across call centers, websites, mobile apps, and SMS.

Deploy responsible AI agents purpose-built for healthcare across your call centers, websites, mobile apps, and SMS communications. Hyro automates key touch points along the patient journey, including provider and location search, appointment scheduling, prescription refills, password resets, and FAQ resolution. Help reduce frustrating support experiences, boost self-service, and expand access to care—without increasing staff.

Hyro is a third-party product: By requesting information, you consent to your information being shared with Hyro. An Optum representative will review your request and connect you with a representative from Hyro.

Handle More Calls and Chats without Additional Staff

Healthcare organizations use Hyro to automate key touchpoints along the patient journey. By reducing staff burden and accelerating patient resolutions, Hyro helps deliver a more efficient and satisfying care experience.

Gain Market Insights with Patient Intelligence

Hyro’s platform provides robust patient intelligence, enabling organizations to identify and resolve operational inefficiencies, lower costs, and strengthen patient engagement. By aggregating and analyzing patient interaction data, Hyro offers an actionable view of the entire patient journey—uncovering trends, keywords, knowledge gaps, and other critical insights that drive continuous improvement in care delivery.

HIPAA-Compliant AI Agents for Patient Privacy

Hyro’s built in AI safeguards help maintain data security and compliance. AI agents draw exclusively from your HIPAA-compliant content, with zero reliance on external or unauthorized sources. Gain full visibility and accountability with clear insight into where answers originate and how AI agents process and generate responses.

Appointment Management Demo

See Hyro’s AI Agents in action—automating appointment management workflows from end to end. With responsible, HIPAA-compliant access to EHR data, the AI agent can verify patient identity, retrieve appointment details, and drive revenue retention by encouraging patients to reschedule rather than miss their appointments.

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Included modules

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    Smart Routing

    Route, resolve, and deflect calls automatically with Smart Routing embedded directly into your existing telephony workflows. Direct patients to the right point of care on the first interaction with Hyro’s Agentic Conversation Engine. Reduce frustration for both patients and staff by guiding users to complete simple IT tasks, such as password resets, through seamless SMS self-service.

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    FAQs Resolution - Spot Search

    Meet Spot™, an agentic AI solution used by the world’s leading health systems to resolve FAQs and inquiries in real time. Channel your internal knowledge effortlessly through Hyro’s fully HIPAA-compliant Agentic Conversation Engine to deliver instant, human-like answers during patient interactions. Gain full visibility and accountability with clear insight into where answers originate and how AI agents process and generate responses.

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    Appointment Management & Scheduling

    Automate appointment and scheduling workflows across your call center, website, and mobile apps to deliver a seamless, conversational scheduling experience for every patient. Hyro’s Appointment and Scheduling Management solution integrates effortlessly with your EMR, aligning with predefined scheduling rules, modifiers, and decision trees to ensure accuracy, efficiency, and compliance. Automate patient identification, new patient registration, new appointment scheduling, existing appointment verification, confirmation, cancellation and rescheduling.

Related resources

Case Study

 

Intermountain Health AI case study

In a successful effort to improve operational efficiency and patient access, Intermountain Health deployed omnichannel AI Agents to their websites, mobile apps, and call centers. Intermountain Health was able to demonstrate a substantial return on investment, saving hundreds of hours monthly, and significantly improving accessibility and patient satisfaction.

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Case Study

 

Inova Health AI case study

In a strategic move to expand capacity and improve containment rate, Inova Health deployed Hyro’s Voice AI Agents in their patient support centers. The rollout led to more efficient coverage of patient access calls within six months, with a boost to self-service empowerment for patients and higher efficiency for staff.

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Report

 

State of Healthcare Call Centers Report

Access a comprehensive analysis of the current state of US healthcare call centers, as revealed by 200 surveyed executives. Gain insights such as how healthcare organizations spend on average only 0.6% of their budget on tech, in sharp contrast, 43% of their budget is sunk into labor costs.

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Frequently Asked Questions

Q: What integrations does Hyro support?

A: Hyro effortlessly integrates with your CRMs, EMRs, telephony systems, and other vital tools, enabling you to maximize your existing investments in workflows, data infrastructure, and CX technologies. This seamless interoperability ensures a smooth deployment process, enhancing your business capabilities without disruption.

Q: What is Responsible AI, and how does Hyro prevent inaccurate information from being given?

A: Hyro utilizes a Triple C Standard for ensuring responsibly applied conversational AI:

  • Clarity: complete explainability into the logic pathways and information utilized to formulate each response.
  • Control: clearly defined and restricted data sources used to generate outputs, eliminating ‘hallucinations’ and misleading responses.
  • Compliance: adapting to ever-evolving regulations to protect patients and prevent data breaches. For example, Hyro redacts PII/PHI to ensure secure conversations.

Q: How does Hyro handle escalations to live agents?

A: While top call drivers can be resolved end-to-end by AI agents, sometimes patients have more complicated requests. In these cases, the AI agent carries out an identification process, maps the intent, and uses natural language understanding (NLU)–based smart routing to contextually transfer the caller to the right place for faster resolution.

Q: Which reports and insights can you generate from conversational analytics?

A: With Patient Intelligence, customer-facing organizations can generate multiple reports and gain insights into their business operations. Based on recorded conversations, both in text and voice, analysts can report on changes in customer query trends and volume, response and waiting times in contact centers, resolution rate of queries, satisfaction scores, conversion rates of digital-based interactions, and other vital metrics.

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