Software

Patient Access and Engagement

Our cloud-based, software-as-a-service platform transforms the patient experience to deliver a unified patient journey that reduces costs and improves satisfaction.

Patient Access and Engagement is a robust suite of solutions that helps providers create a cohesive end-to-end journey for patients throughout their healthcare experience. These solutions combine leading patient-facing engagement tools and advanced healthcare technology to unify a patient’s journey, benefiting them and the provider organization. The full suite includes omnichannel scheduling capabilities, mobile patient intake, automated appointment reminders, enhanced communications, as well as acquisition and retention strategies to meet the patients where they want to be met. 

Maximize outcomes

Patients see their healthcare experience as one single journey, so we should treat it the same way. We bring together the financial, operations and clinical journeys to improve patient outcomes and satisfaction so they continue to come back to your organization.

Drive results

It's vital to make it as easy as possible for patients to get the care that they need while driving operational efficiencies across your workflows that help drive revenue growth.

Included modules

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    Provider Growth and Analytics

    Propensity models and data insights help grow service line volumes while pinpointing areas where your health system can run more efficiently and effectively.

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    Patient Acquisition and Scheduling

    The convenience of making appointments through multiple channels decreases staff’s administrative burden of managing patient and provider schedules.

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    Patient Intake and Engagement

    Save everyone’s time at arrival. Allow patients to complete forms, ID and insurance card capture, check-in and eligibility verification before their appointment.

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    Enhanced Communications

    Share the information and tools patients need to complete key tasks with automated, digital notifications covering appointment reminders, payment confirmations, post-appointment alerts and more.

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    Patient Retention and Care Support

    Guide patients’ next step in care with providing seamless referrals to a vast specialty network with fast access to behavioral health.

Related resources
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Case study

Self-scheduling boosts access and reduces staff burden

Learn how ProHealth Physicians transformed their digital experience with online scheduling.

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Case study

Transforming patient experience and revenue cycle

Learn how integrated Optum solutions helped Goshen Health improve patient engagement, staff communication and payment collection.

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Case study

Health system boosts reach with payer channel scheduling

Learn how St. Luke’s used an omnichannel patient engagement strategy to expand their reach and reduce no-shows.

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Frequently Asked Questions

Q: What is Patient Engagement

A: Optum Patient Engagement is a one-stop-shop Patient Engagement platform that connect patients and providers together through increased communication and guides them along the entire span of the healthcare journey, from patient intake to post-care.

Q: What are some benefits of Patient Engagement?

A: Some benefits include: 
  • Give patients more control over their schedules, Expands patients’ communication capabilities
  • Digitizes the patient intake process
  • Provides advances scheduling capabilities
  • Allows providers more communication channels
  • Reduces staff time on administrative tasks
  • Increases overall collections through patient financial engagement capabilities
  • Enables providers to manage and track referrals and referral leakage

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