Software

SmartPay Plus

Our e-cashiering payment platform helps providers and health technology companies simplify patient payments and streamline the collection process.

An intuitive, cloud-based patient financial engagement solution, SmartPay Plus™ simplifies each step of the health care collections process. Our payment solution increases collections by offering a retail-like, self-service patient portal with full EHR and enterprise patient payment integration. Accelerate payments, reduce cost-to-collect, and help drive patient collections before, during and after the patient visit.

Allow patients to pay with their preferred method

Our white-labeled, online payment tool offers an intuitive payment experience to users. It includes retail-like payment options that allow users to pay in their desired method. We also offer a pay by phone capability.

Support providers with a convenient portal

Providers can easily collect patient payments and simplify their financial processes. Payments can be collected in person and over the phone, and at any stage of the patient’s journey, including before, during or after service.

Connect easily with merchant services

Our software quickly processes payments for credit and debit cards, including HSA and FSA cards. Our integrated merchant services streamline workflows and reporting.

Included modules

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    Patient portal

    Our secure e-cashiering tool lets patients easily pay their bill online. Patients can use QuickPay to rapidly pay a balance without needing to create an account. They can also create an account to access other features like payment plans and custom communication settings.

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    Provider portal

    Providers and vendors can easily collect patient payments while streamlining posting and reconciliation. This web-based tool allows providers to accept payments from anywhere in the organization through agent-assisted payments, in person and by phone. Payments can be made at any point in the patient journey, including pre-service, point of service, post-service and GL payments.

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    Merchant services

    SmartPay Plus provides rapid payment processing for credit and debit cards, including HSA and FSA cards. Our integrated merchant services streamline workflows and reporting.

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    Phone pay

    Our interactive, phone-based service lets patients make payments from virtually anywhere, anytime. It supports payments with a multilingual, menu-driven system that’s easy to use.

Multiple integration options are the key differentiator

Embedded iFrame integrations

Embedded iFrame integrations can add payment collection capabilities into existing applications, enhancing current workflows with advanced patient financial engagement.

API integrations

With existing payment workflows, payments are processed through the existing EHR-owned UI and through the API through the Payment Platform.

Data integrations

The Payment Platform and existing EHR/PAS implementation sit side by side, with data passed between each other daily via Open Balance File (into Payment Platform) and auto-posting (into EHR/PAS).

Bundle SmartPay Plus with Revenue Performance Advisor

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Accelerate collection and increase patient satisfaction

Patients want flexible payment options, and providers need to meet those needs in order to retain and attract patients. Discover how you can improve the patient financial experience and improve revenue performance.

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Frequently Asked Questions

Q: What are the white label or customization options for the patient-facing site?

A: Our patient-facing payment portals are highly configurable and can be branded to match the look and feel of the provider’s existing website. This includes logos, customized verbiage, the ability to configure logic for payment plans, and more, to match the provider’s guidelines.

Q: Can you post payments automatically?

A: We offer both real-time and batch options for posting payments, depending on your HIS/PMS system. With both options, payments are posted automatically to eliminate the need for manual posting or reconciliation. Multiple batch files per day can also be accommodated if real-time APIs are not available with your HIS/PMS, or if more frequent updates are needed, depending on the use case.

Q: Does SmartPay Plus work with the leading EHR vendors?

A: Yes, we can support payments across the entire revenue cycle (pre-service, point of service, post-service, back office, etc.) and support real-time posting into the leading EHR vendors. 

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