Services

Communications Complete

Communications Complete is a healthcare solutions platform that enables omni-channel communications.

Our platform can help improve your communications workflow, saving you time and money, and gives you the tools to engage with your members in ways that matter to them.

Create and manage communications directly to improve efficiency

Monitor communication status at each stage of the workflow, from data input through delivery. Proof, hold and release communications to production and delivery—all from your desk. Our healthcare communications platform gives you control over your communications as they move through the workflow.

Omnichannel options to better engage members

Engage with your members through their preferred channels. Our platform can intake your members’ preferences and execute print or digital healthcare communications accordingly through a single, integrated workflow.

Reporting, monitoring and audit support

Use our healthcare communications service platform to manage your workflow more efficiently with real-time workflow and data transparency at your fingertips. Our easy-to-access and secure archive, coupled with powerful audit support, can enable your team to quickly demonstrate regulatory and SLA compliance. 

Included modules

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    Digital Notifications

    An omni-channel communications management solution that delivers EOB notifications and more via email or text

    Support delivery through members' preferred channels, whether print, digital or both

     

     

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    Statement and Letters

    Provides accurate and easy-to-understand paper and digital member statements and health communications

    Streamlined delivery of accurate statements designed to accelerate outbound billing and premium collection

    Drive faster member payments

    Enhance the member experience

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    Document Archive

    Over 25 years of healthcare communication expertise 

    Insights to help drive digital adoption

    Communication-design consulting

    Professional services

    High-touch account management

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    Data Processing and Management

    Flexible data-input options (CSV, XML, DBF)

    Standardization of submission process 

    Efficient, automatic processing capabilities

    Shortened communication-throughput time

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    Composition Management

    Create, customize and manage templates

    Configurable business rules

    Minimize rework for faster scalability

    Supports accessibility and alternate formats

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    Communications Management

    Tools to manage communications workflow

    Self-service transparency and workflow control

    Ability to proof, hold and release communications 

    End-to-end status monitoring

    Customizable user profiles

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    Omnichannel Delivery

    Engage with members via preferred channels

    Single workflow for digital and print

    Automatic fail-over-to-print

    USPS partnership accelerates mail delivery

    Reduce costs with advanced document-consolidation services

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    Business Intelligence

    Real-time monitoring

    In-depth digital reporting

    Custom reporting views 

    Multiple access options

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    Communication Archive

    Easy to access and secure

    Complies with CMS requirements

    Flexible access (API, portal, file delivery)

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    Consulting and Support

    Over 25 years of healthcare communication expertise

    Insights to help drive digital adoption

    Communication-design consulting

    Professional services

    High-touch account management

Related resources
Learn more
Fact Sheet

Modernize your member communication and engagement strategy

Help reduce costs, simplify workflows and improve healthcare communications

Learn more

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